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Exchange or return an item bought online

If you are not completely happy with your purchase from, we would like to offer you an exchange or a full refund. Please return your item within 14 days of receiving your order. Pieces must be returned unworn, in the original packaging, with security tags in place. Please include your order number with your return.

Unfortunately we are unable to accept returns on made to measure or engraved pieces. In the unlikely event that there is a fault with your jewellery, please contact customer service via

Extended returns periods
If you are buying a gift and you would like to arrange an extension of the returns period, we will be very happy to help. To arrange an extension please contact customer service via prior to making your purchase.

Address for returns

Please return your item to:

Nispetiye Cad. Akmerkez Z Katı Bee Goddess Mağazası No:259, Etiler Istanbul, TURKEY

We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit.
Return costs belongs to customer.

For assistance with repatriating returns from outside the UK please contact customer service via and we will assist you in every way possible.